Return Policy

To return a product, please email customerservice@knickerbockerbedframe.com to receive a pre-authorization number.

Please provide an explanation why you want to return the item along with photo documentation. We must receive your request for return within 3 days of receiving your purchase.

If the product is defective, full credit will be given. These situations occur very rarely and we will need you to send us a photo of the item to verify any claims.

We do not allow returns in cases of buyers remorse unless the product is unopened and returned to us in the original box. In that case, we will process your return within three business days after receipt of your package and we will refund your purchase back to your credit card.